Memberships


HCMS Maintenance & Repair Packages

Sign up as a Member and receive Free Monthly Visits & Exclusive Discounts!

 

The HCMS is revolutionizing the way people maintain their homes and offices. Homeowners, tenants, businesses spend tens of thousands of rupees every year on necessary maintenance & repair. The time spent searching for qualified technicians is phenomenal and often clients are left unsatisfied with the quality of work done.

The HCMS now offers membership plans to its esteemed customers that start at very affordable prices. These maintenance packages include free monthly visits by our qualified team of HCMS who perform tasks like drain cleaning, pipe leak checks, water geyser and general plumbing systems maintenance. These checks also cover maintenance and repair related to electricity such as wiring checks, capacitors and light bulb replacements, plug replacements, breakers circuit checks etc. We further offer heating & air conditioning (HVAC) and generator maintenance services in our premium packages. By regularly scheduling maintenance and repair services, homeowners and offices can save money and time and hence prevent damage to their valuable property! The HCMS is your one window solution to all your maintenance & repair needs!

Our prices are really affordable.

We 24/7 HOME CARE MAINTENANCE SERVICES (PVT) LTD, Offer 3 type of memberships.

  1. Silver Membership Fee Per Month 2500/-
  2. Gold Membership Fee Per Month 3500/-
  3. Platinum Membership Fee Per Month 5000/-

for Corporate clients the packages are:

  1. Basics (Rs. 10,000),
  2. Deluxe (Rs. 25,000),
  3. Premium (Rs. 50,000)
  4. Elite (Rs. 100,000).

 

Monthly, quarterly and annual payment options are also available. Please contact us for more information about our Corporate and Home Packages.

 

Need a 24/7 HCMS for your Home or Office?

To schedule a repair, or to request a free quote or more information, complete the form below and we all contact you within 2 hours* to set an appointment with you. To avoid any inconvenience, please ensure that you, or someone relevant, is available at the premises on the agreed appointment time.Please note that a Fixed Visit Fee will be charged for orders worth less than Rs. 2,000.Membersdo not have to pay the Fixed Visit Fee.Click hereto see our affordable Prices.

Memberships are suitable for the following:

Home Packages Corporate Packages
Apartments Businesses
Houses Colleges
Landlords Companies
Small Hostels Clubs
Tenants Diplomatic Missions / Embassies
Government Offices
Guest Houses
Hotels
Beauty parlors/Restaurants, Bakeries & Cafes
Schools
Shops
Spas
Universities

TERMS & CONDITIONS OF THE HCMS (PVT) LIMITED

By engaging, or instructing, or using the services of The HCMS (Private) Limited, you accept that you have read and understood the following Terms & Conditions and consent to be bound by their content. These Terms & Conditions are also available at our head office.

  1. Definitions
    1.1 In these terms and conditions (which are referred to in this document as these terms),
    Customer means the customer (commercial and/or residential) for whom the Works are to be carried out by The HCMS. These can be Members or Non-Members.
    The HCMS means The HCMS Private Limited (the Company).
    Contract means the agreement between the Customer and The HCMS to carry out the Works of which these terms form a part and the Agreement.
    Works means the works or jobs described in The HCMS estimate or Quotation and/or as referred to in The HCMS Work Detail Sheet or any other document or email issued by The HCMS, as may be varied by agreement in writing between the parties.
    “HCMS”, “HCMS” or “Technician” shall mean the individuals carrying out the service on site.
    “Free Visits”, means the number of times our technicians will visit the member client’s property in any given month to conduct Maintenance & Repair Works. The number of Free Visits will vary according to the membership held by the client. Each Free Visit will be conducted by one technician. If two technicians are required, that will be considered as 2 visits. Similarly if three technicians are required that will be considered as 3 visits and so on. Additionally each visit per technician will be a maximum of 3 hours. If more than 3 hours are spent by any technician, it will be considered as a second visit and after each subsequent 3 hours are used, this will be considered as an additional visit and so on.
    “Maintenance & Repair Works”, “M & R Works”, and “M & R Visits”, shall refer to the works done by our technicians for our member clients. The scope of Maintenance and Repair works is described in section 4.2 below.
    For the purposes of these terms,
    in writing, by email and any other document which is set out in a hand held device and any signature on a hand held screen shall be treated as in writing. In these terms words importing the masculine gender also include the neuter and the feminine gender and words importing the singular number include also the plural number, where the context so requires.

2.General
2.1 The Customer will be treated as a Member Customer or Non-Member Customer, according to The HCMS reasonable discretion.
2.2 All estimates and Quotations given by The HCMS, all orders and instructions given by the Customer, and all work authorizations, are governed by these terms. They supersede any other terms appearing elsewhere and override and exclude any other terms stipulated or incorporated or referred to by the Customer, whether in the order or instructions or in any negotiations or in any course of dealing established between The HCMS and the Customer, except where these terms are a schedule to a signed Agreement between the Customer and The HCMS, in which event these terms apply only to the extent not inconsistent with that Agreement.
2.3 The Customer acknowledges that The HCMS has not made any representations (other than any expressly stated in the Contract and/or in The HCMS estimate or Quotation), which have induced it to enter into the Contract, and the Contract shall constitute the entire understanding between the Customer and The HCMS for the performance of the Works (and detailed in paragraph 4 below).
2.4 No modification to the Contract shall be effective unless made by an express written agreement or email exchange between the parties. The signing on behalf of The HCMS of any documentation of the Customer shall not imply any modification of the contract.
2.5 Nothing in this Contract is intended to confer on any person any right to enforce any term which that person would not have.

3.Estimates & Quotations
3.1 Any estimate which may be given either verbally or in writing by The HCMS is subject to withdrawal by The HCMS at any time before receipt of an unqualified acceptance from the Customer and shall be deemed to be withdrawn unless so accepted within fourteen (14) days from its date.
3.2 Unless otherwise specified by The HCMS in the relevant estimate, an estimate is not a firm or fixed price quotation. It is an estimate of the likely minimum cost of the Works, based on the information made available to The HCMS. The HCMS final price will be calculated on the basis specified in the estimate, if any, or if none, in accordance with The HCMS Schedule of Rates applicable at the time the Works are carried out and may be increased above (but not reduced below) the specified price. Furthermore, The HCMS reserves the right to increase the price before carrying out the Works by an amount equivalent to any increase to The HCMS in the cost of relevant materials, labour, equipment hire or transport since the date upon which The HCMS estimate, written, emailed or oral, was given, save that if this would increase the estimated price by more than 10%, the Customer may cancel the Contract provided it does so before the Works are begun, any relevant materials are ordered or any relevant equipment is hired.
3.3 The HCMS reserves the right to charge a fee for the collection of materials from its suppliers except with respect to work for which there is an estimate. If the collection occurs whilst The HCMS is on site, the time taken will be treated as an addition to the Work and charged at the relevant rate. Materials will be supplied at cost plus The HCMS normal mark-up to cover handling, stock maintenance etc.
3.5 Unless otherwise specified by The HCMS where the Customer is provided with a fixed price Quotation by The HCMS that fixed price shall be valid and open for acceptance within fourteen (14) days unless a longer time is specified on the face of the Quotation and, if not so accepted within the designated period shall be deemed withdrawn.
3.6 Before the commencement of work, The HCMS reserves the right to require the Customer to pay an initial payment of 20% (or such greater sum if so required) against the full Quotation Value on all quoted Works above Rs. 10,000.

4.Works / Jobs
4.1 All descriptions, illustrations etc. contained in any catalogs, price lists or advertisements, or otherwise communicated to the Customer, are intended merely to present a general idea of the Works and nothing contained in any of them shall form a part of the Contract.
4.2 For membership holding clients only: The Company will be give a number of free visits each month (will vary according to the membership type) in which our technicians will carry out Maintenance & Repair Works. The Maintenance & Repair works cover the following ONLY:
Electrical– Checking and replacement of bulbs, circuit breakers, dimmers, door bells, fan capacitors, light plugs, light chokes & starters, pin plugs & tops, power plugs, push buttons, single pole breakers, and cable joint (phone, cctv, lan, tv etc..) connections; We will further cover the inspection of wiring, UPS systems including checking of their water levels, terminal carbon build up, and check batteries & fuses; Repair of UPS and other appliances is not covered. New Electrical work related to construction & remodeling not included.
Plumbing– Checking, repairing (only where possible and economical) and replacement of: Muslim showers, flush buttons / levers, pipe & tap leaks (small leaks only), sink spindles, and tank float balls. We will also clear air locks, drain clogs/blockages (small drains only) and cover water geyser maintenance. New Plumbing work related to construction & remodeling not included.
HVACChecking and inspecting of air conditioner capacitors, compressors, fan motors, gas pressures, internal wiring and relays. We will cover replacement of capacitors, relays and evaporator fan motors. We will further service (clean) air conditioners under the Free Visits. Normal split, reversible and window air conditioners will be covered under this. For water based radiators (heating) we will provide seasonal service that consists of water flushing in order to clear air locks and dirt, and burner cleaning to increase heating. Geysers will be covered under plumbing services. Welding, pipe leakages, replacement of compressors, and AC refrigerator/gas is not covered under Free Visits and will be charged on discounted rates. Commercial and industrial chillers and heating & cooling systems are not covered under this. New HVAC work related to construction, remodeling, & new installations not included.
Generators– Checking and inspecting of Generators, their batteries, water levels, spark plugs, and wiring. We will also replace air filters and change oil. Only up to one 10KVA generator will be covered under this.
Non-Maintenance Work– Any work that does not fall under the scope of Maintenance & Repair will be considered as new or non-maintenance work. This will be charged at the prevailing rack rates minus the respective discounts (according to what membership the client holds).

5.Pricing
5.1 The HCMS Schedule of Rates is available on www.24-7services.pk and at The HCMS premises during normal business hours. The Schedule of Rates specifies per job rates which are exclusive of the fixed charges and cost of parts. A fixed charge of Rs. 200 will be added to the total ordered amount as Visiting Fee (for orders between 9AM to 6PM) and of Rs. 500 as Late Night Visiting Fee (for orders between 8PM and 1AM). There fixed fees must be paid upon our Technician arrival and are not refundable.
5.2 The price payable by the Customer is calculated as specified above and shall be stated on the Invoice/Job Sheet or where no price is stated our current standard price for the services provided. The charge shall consist of the visiting fee, cost of materials supplied by the Company and the per job price (including reasonable time spent obtaining un stocked parts and materials as stated in 3.3 above) charged in accordance with the Company’s current Schedule of Rates.
5.3 The Company offers different membership packages for Residential and Corporate Clients.
For Residential clients there are Threepackages namely: Silver (Rs. 2500), Gold (Rs. 3500), Platinum (Rs. 5,000).
Whereas for Corporate clients the packages are: Basics (Rs. 10,000), Deluxe (Rs. 25,000), Premium (Rs. 50,000) and Elite (Rs. 100,000).
These membership prices are billed monthly and may change from time to time. Parts are not included in these prices.
5.4 If the M & R (or Free Visits) have been exhausted, and for new & non-maintenance work, the client will be billed at discounted rates according to which membership they hold. The client may otherwise purchase additional Free Visits at an additional cost.
5.5 Unless otherwise stated, the price and all estimates and Quotations provided by The HCMS are shown exclusive of any tax at the prevailing rate which will be payable in addition where properly chargeable.

6.Payment
6.1 One-off / Non-Member Customers: Payment by the Customer is due on the completion of the Order / Works. Payment must be made on such completion. Payment can be made by cash, or cheque.
6.2 Member Customers: The HCMS will seek to submit invoices to Customers within 2 days of completion of the Works and subject to paragraph 8 below, payment must be made by the Customer within 5 days after the date of issue of the invoice. The monthly membership fees must be paid by the 5th of each month otherwise a surcharge of 0.5% per day (of the outstanding fee) will apply.
6.3 Where the Customer is represented by a third party (such as a managing agent, contractor or other representative), in the event of non-payment by the Customer, the third party will be responsible for payment unless The HCMS has agreed otherwise in writing.
6.4 The HCMS shall not be required to issue or deliver any certificates, guarantees or other similar documents regarding the Works until payment has been made in full.

7.Dates
7.1 Dates specified for the commencement and completion of the Works are estimates only. The HCMS shall use all reasonable endeavors to ensure that it will attend on the date and time agreed. However, it accepts no liability in respect of non-attendance or late attendance on site or for the late delivery of materials. Time shall not be of the essence of the Contract except as provided for in paragraph 16 below.

8.Inspection of Works / Jobs
8.1 The Customer shall inspect the Works as far as it is reasonably possible to do so immediately upon their completion (though failure to countersign the relevant Works Detail Sheet shall not imply rejection of the Works) and if it considers that the Works or any part thereof are not in accordance with the Contract, it shall immediately on the date of inspection give detailed notice in writing thereof. In the absence of any such notice, the Works shall be conclusively presumed to be complete and free from any defect, which would be apparent on reasonable examination.

9.Indemnity
The Customer shall indemnify The HCMS against all actions, suits, claims, demands, losses, charges, costs and expenses which The HCMS may suffer or incur in connection with a claim by any third party resulting from a breach of the Customers obligations, undertakings, representations and warranties in connection with this Contract.

10.Whole Agreement and Exclusion of Liability
10.1 These terms set out The HCMS entire liability in respect of the Works and The HCMS liability under them shall be in lieu and to the exclusion of all other warranties, conditions, terms and liabilities, expressed or implied, in respect of the Works and the quality thereof.

11.Limitation of Liability and the Liability of The 24/7 HCMS Private Limited
The HCMS liability shall be limited to:
11.1 the repair or making good of any defect pursuant to its undertaking in paragraph 13 below and subject always to paragraph 8 above.
11.2 the reasonable costs of repair or reinstatement of any damage to the Customers property if such damage results from The HCMS negligence or that of its employees, agents, franchisees, or sub- contractors and the Customer incurs such costs.
11.3 the Company shall not be responsible for the theft of or the loss of an expensive item/s from the client’s premises such as jewelry, mobile phones etc. Please remove all expensive items from the room/area where the work is to be done. Please further ensure all the work at your premises is being done under your (or someone nominated by you) supervision.

12.Access & Supervision at property
12.1 The Customer shall provide clear access to his/her property to enable The HCMS to undertake the Works and will make all necessary arrangements with the proper persons or authorities for any traffic controls and signals or other permits or permissions required in connection with the carrying out of the Works. The Customer will at all times provide a safe working environment for The HCMS and its employees, agents, franchisees and sub-contractors for the purposes of carrying out the works. The Customer will also ensure that he/she (or a nominated third person) are present to supervise the HCMS / technician at all times. Where applicable to drainage works, the Customer will provide, if possible a plan showing drain layouts. The Customer must obtain any permission for The HCMS to proceed over property belonging to third parties. The Customer shall indemnify The HCMS against all claims of whatsoever nature made by third parties arising out of the presence of The HCMS its employees, agents, franchisees or sub-contractors on the Customers property save where such claim results directly from negligence on The HCMS part. The Customers shall be liable to The HCMS for all loss of damage whether direct, indirect or consequential which is suffered by The HCMS as a result of failure or delay by the Customer in performing the obligations referred to above.

13.Defects & Satisfaction Guaranteed
13.1 Subject to paragraph 8 above and the exclusions listed below, The HCMS undertakes to repair or make good any defect in completed work which appears within 48 hours of completion of the same to the extent that such defect arises from a breach of The HCMS obligations under the Contract and provided that details of the defect are notified by the Customer to The HCMS in writing with such period that The HCMS and its insurers are given the opportunity of inspecting the work and the alleged defect. This undertaking shall only apply to work carried out and completed and invoiced by The HCMS and which is paid for by the Customer by the due date for payment ascertained in accordance with paragraph 6 above. If The HCMS returns to the site at the Customers request to review a claim under this undertaking and it transpires that the defect had not arisen as a result of a breach on the part of The HCMS, The HCMS reserves the right not to carry out any work under this paragraph 13 where the Customer cannot evidence that the work originally carried out and completed by The HCMS or where payment has not been made in full for such work. Exclusions are:
– Parts and materials will be provided only with the benefit of the manufacturers / suppliers guarantee and are not guaranteed by The HCMS
– Systems or structures not installed by The HCMS
– Any recall arising from circumstances or factors known to the Customer but not notified or disclosed to The HCMS prior to the work having been undertaken
– Defects resulting from misuse, willful act, or faulty workmanship by the Customer or anyone working for or under the direction of the Customer (other than The HCMS)
– Structural defects encompassing but not limited to subsidence and its resultant effect
– Damage to drainage systems caused by root penetration or any other outside force
– Any work to repair an existing lock, or to fit any lock not supplied by The HCMS
– Any work outsourced by The HCMS to a third-party provider
– Satisfaction Guaranteed promise will only apply to those orders that are below the value of Rs. 5,000 and will be limited to removing defect/s only.

14.Customers Liability
14.1 The Customer shall be liable for:
– Any loss, damage or injury, whether direct or indirect or consequential, resulting from failure or delay in the performance of the Customers obligations under these terms
– Providing all necessary power and a clean water supply for The HCMS use in the execution of the contracted works
– The safety of both plant and machinery belonging to or hired in by The HCMS or its employees, agents, franchisees and sub-contractors and shall indemnify The HCMS against its loss, theft or damage.
14.2 The Customer must let The HCMS know of any dangerous gases, liquids or other materials or of anything which the Customer believes may present a hazard or danger to any person who is due to carry out the Works before such work is started.
14.3 The Customer must provide The HCMS with all necessary details in respect of any relevant requirements specified by the Factory Inspectors or similar regulatory authorities.

15.Cancellations
15.1 If the Customer cancels the contract without The HCMS consent other than pursuant to paragraph 3.2 above, the Customer shall indemnify The HCMS against all loss, damage, claims or other actions arising out of such cancellation unless otherwise agreed in writing, and for the avoidance of doubt any such cancellation is without prejudice to The HCMS right to payment in accordance with paragraph 6 above.
15.2 If the Customer wishes to cancel an appointment or The HCMS is unable to gain access to the Customer’s premises to carry out the Works the Customer will be liable to pay a minimum amount equivalent to the Visiting Fee. This shall apply irrespective of the Works having been booked by the Customer or by someone acting on the Customers behalf e.g. tenant.
15.3 If the Customer cancels the Works to be undertaken pursuant to an estimate accepted by the Customer, subject to paragraph 3.2 above or pursuant to a Quotation subject to paragraph 3a above the Customer will be liable for a cancellation charge of 5% of the estimate price if the cancellation is made less than 14 days prior to the specified commencement date for the Works, 10% of the estimate price if the cancellation is made less than 7 days prior to the said specified commencement date and 20% of the estimate price if the cancellation is made less than 2 days prior to the said specified commencement date.

16.Force Majeure
16.1 The HCMS will use all reasonable endeavors to carry out the Works on the agreed dates but shall not be under any liability to the Customer if it should be either impossible or impracticable to carry out the Works on the agreed dates or at all, by reason of strike, lock out, industrial dispute, protests, storms, terrorism, act of god or any other event or occurrence beyond The HCMS control.

17.Cleaning & Removal of Waste Materials
17.1 Unless agreed in writing between the parties, the Customer will be responsible for the cleaning and removal from site of all waste materials resulting from the Works.

18.Waiver, Variation etc..
18.1 No waiver by The HCMS of any breach by the Customer shall operate as a waiver of any preceding or subsequent breach by the Customer. No variation shall be effective against The HCMS unless sanctioned in writing by The HCMS. No forbearance or delay on The HCMS part shall prejudice The HCMS rights and remedies under this contract.

19.Dispute Resolution
19.1 Any dispute or difference arising out of or in connection with this contract, or breach thereof, shall be determined by the appointment of a single arbitrator to be agreed among-st the parties. The place of arbitration shall be Lahore, and the law of the Islamic Republic of Pakistan shall apply.

20.Miscellaneous
20.1 If any provision set out in these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions shall not be effected.
20.2 These Terms and Conditions shall be governed and construed in accordance with the laws of the Islamic Republic of Pakistan.