FAQ


Frequently Asked Questions

 

  • 01

Q: What is a HCMS?

A:A HCMS is a term used for a skilled tradesman such as an Electrician, Plumber, AC Technician, Painter or Carpenter etc……

  • 02

Q: What isThe HCMS ‘and what services do you exactly provide?

A:The HCMS is Pakistan’s first HCMS services provider. We provide Electricians, Plumbers, and HVAC Technicians. We can also provide Wall Painters, Carpenters, Cleaners (Janitors) and other Technicians to homes and offices in Lahore. You no longer have to worry about finding a reliable and effective HCMS to do your routine repairs at home or office. We can further provide services related to new construction.

  • 03

Q: Do I need to sign up or require membership?

A:No you do not need any kind of membership. Anyone in Lahore can avail our services which start at Rs. 200 only. You may, however, sign up to ourMembershipsand receive free monthly visits as well as exclusive discounts on the regular rack rates. Just give us a call and we will give you the details.

  • 04

Q: Why I should I use your services?

A:Simple! Finding a trained, trustworthy, and reliable HCMS in Islamabad is just not easy these days. We provide handymen who are well-trained, well-equipped, professional, friendly and reliable. We also promise satisfaction, and hence give you a complete peace of mind! We further offer our services at very affordable and competitive rates.

  • 05

Q: What if I am not satisfied?

A:Your satisfaction is our top priority! Subject to our Terms & Conditions, if in the unlikely event you are not satisfied or if you feel like the job was not properly done, we will send you another HCMS to do the work as required. Please note that you can only claim a free return service if you report a problem within 48 hours. Further note, we cannot give a guarantee / warranty on Parts, as their quality is beyond our control.

  • 06

Q: Can I provide you with the materials for the repair?

A:Of course! You can buy and provide the material and pay us just for the labour & service fee as described on the Precises page. If you would like us to provide the required materials or parts, please note that we may add a handling charge to their (parts) price.

  • 07

Q: Are your prices negotiable?

A:Sorry, all our prices are fixed for small jobs. OurPricesare very affordable and competitive (click hereto see our rates). Only ourMemberscan avail exclusive discounts. If however, you have a large project for us, such as works related to construction and structural changes, we can consider offering you special rates on contract basis. Contact us to discuss this further.

  • 08

Q: How do I pay with cash?

A:You can pay our HCMS (or technician) in cash, when he completes the job at your premises, and provides you with an official invoice.

  • 09

Q: How long is the wait between the service request & the HCMS arrival?

A:We aim to provide you a HCMS as soon as possible. Usually the HCMS will arrive to you within 1 hours unless there are extraordinary circumstances*.

  • 10

Q: Can I request your workmen to do my other works?

A:No you may not do this. If you require any work beyond the agreed scope, please call our helpline to discuss it further.

  • 11

Q: What do I need to provide?

A:When you call us, let us know roughly what work needs to be done. Leave us your name, address, phone number and tell our call center agent a convenient time for our HCMS to arrive at the premises.

  • 12

Q: Why do I have to pay the Rs. 200 Visiting Fee?

A:This is purely to compensate us for our fuel and time. Only non-members have to pay the Visiting Fee. If you hold aMembershipyou will not be charged the Visiting Fee. Get in touch with us if you want to become a Member.

  • 13

Q: How do I make payments?

A:We accept cash and cheque payments. All cheques are to be made out to : THE 24/7 HOME CARE MAINTENANCE SERVICES (PVT) LTD. Our Residential and CorporateMemberclients can benefit exclusively from our monthly billing and are not required to make payments immediately after each job.

  • 14

Q: How do I get invoiced / billed?

A:We will invoice you after the work has been completed. Please note that non-members will be charged a fixed amount of Rs. 200 as a ‘Visiting Fee’ to the total invoice (in Lahore). For non-members in BAHRIA TOWN, IZMIR, CANAL GARDEN, Lahore etc the Visiting Fee shall be Rs. 400.

  • 15

Q: What are your Timings / Working Hours?

A:We are open 24/7 365 days for our members or for non members our timing (Monday to Sunday) from 9AM to 6PM. We can also work beyond these hours (overtime) at extra charges as detailed on ourpricessection.

  • 16

Q: How do I contact you?

A:We will be glad to hear from you! Please call us at:+92 423 523 474 1-3 or you may visit orContact uspage to get in touch. You may also email us on info@24-7services.pk or visit our Website www.24-7services.pk